Lauriston Court voted among the best in the world for customer service

img_7017We are thrilled to announce that the Lauriston Court Hotel has been voted among the best in the world for customer service. The ratings are for the brand new awards – celebrating ‘exceptional service’ – and are based on millions of reviews by TripAdvisor users.

A big thank you goes out to all our customers who voted for us and left positive reviews of their stay with us. Our priority has always been to provide the best customer service experience as possible, so this award is really special to us as it reflects our hard work we put in to make your stay with us exceptional.

Lauriston Court Hotel was voted 2nd best hotel in Britain and also 7th best hotel in Europe. Worldwide acclaim has come with us being placed 20th in the world.

It is has been a real pleasure to receive this award and see fabulous reviews on Trip Advisor. We are especially pleased that our customers enjoy their stay and spend the time sharing their experience with us.

When it comes to giving great service, you’ve got to have a love for the job and people, coupled with bundles of energy and the ability to really empathise with people.

‘We’re never complacent and always continuing to look at ways for us to improve – but it’s fantastic to know that our hard work isn’t going unnoticed with another Travellers’ Choice Service award under our belt.’

Events in Llandudno Coming Up for April

LlandudnoThe month of April is when Spring really starts springing and it’s also about the time of year when hotels in Llandudno are in demand with many people staying at the coastal town overnight after a day of fun at a special event.

Should you be thinking of staying with us at the Lauriston Court over the next month, here are a few of the upcoming events which could catch your eye:


Art Exhibitions

The Mostyn in Llandudno is as famous for the wonderful works which are housed there as the grand architecture of the venue itself.

This April, you can enjoy plenty of fascinating exhibitions from the likes of Tom Wood and other famed British artists. There is no entry fee for these fantastic events at the start of April up until the 6th of April.

Contact: via email for more information.



Llandudno has really started to earn a deserved reputation as a place where great bands are made as well as providing  the perfect location for them to take to the stage. Wherever big or small, there are plenty of gigs to be at this April.

The Welsh National Opera returns for another stellar year from the 2nd to the 5th of April after a great 2013 and with international names coming to Venue Cymru, it is all set to be the best one yet.

Blake follow shortly after the WNO on the 10th of April with the famous trio likely to delight and excite their adoring fans in the seaside town. They’ve sold millions of albums worldwide and are likely to gain one or two more admirers after their set at Venue Cymru.

Also eagerly anticipated, Paul Carrack will no doubt live up to his billing as ‘The Man with the Golden Voice when he takes to the stage at Venue Cumru on the 12th of April.

Contact: via email for more information.


Family Fun

Looking for something to enjoy with the kids in Llandudno during April? Then the Curious About Llandudno event curated by touring enthusiasts could be just the thing for you. It takes in the grand scenery of the historic town with plenty of opportunities to learn about its background but be warned, you may be a little tired afterwards! Available all throughout the year.

Contact: for more information.

Now for an event which is sure to please anyone of any age, whether young or old. Terry Deary’s Horrible Histories has been a national institution for many years and has come a long way since the Terrible Tudors was released some 20 years ago. Since then, the series has made it to television screens and the stage, with the latter being brought to Venue Cymru over four days on the 23rd, 24th, 25th and 26th of April.

Contact: for more information.

The Lauriston Court Hotel has won Trip Advisor’s Best Bargain Hotel in Britain Award 2014!

Trip advisor Awards 2014 | Lauriston Court Hotel LlandudnoWe are absolutely delighted to announce that the Lauriston Court Hotel has been voted as the top bargain hotel in the UK for the 2014 Trip Advisor Awards!

We would like to thank all our loyal customers who voted for us. It is an honour to win this award and providing top quality service and a wonderful holiday setting for great value has always been a top priority of ours.

We are especially thrilled as the Lauriston Court Hotel did not just get voted best bargain hotel in Britain but also came 2nd in all of Europe and 3rd out of all bargain hotels in the world. It is fantastic to be a winner of a Trip Advisor Traveller’s Choice Award for three consecutive years, particularly when we are competing against 700,000 hotels around the globe who were in the running this year!

The winners were announced this morning (22nd January 2014) and we have been overwhelmed with all the support and positive messages from our friends, followers and customers.

It is heart-warming to know that we have received over 600 hundred reviews that rated our hotel as excellent on trip advisor. This is even more than last year and this reinforces how much we love the work we do. It is far more than just a business to us.

We would also like to say a big thank you to all the staff on our team at the Lauriston Court Hotel for their excellent work and every customer who has helped make this award a reality by taking the time to vote for us on Trip Advisor. It is an amazing feeling to know that all our customers appreciate the hard work that goes into making Lauriston Court an extra special establishment.

It is has been a real pleasure to receive this award and see fabulous reviews on Trip Advisor such as this

“What can one say about staying at the best hotel in the world-An exceptional welcome from sue and bob, from the minute we met carol-lynn we knew it would be a special place. Everything about the Lauriston was amazing: our room, the lounge, the hotel is perfect.”

Lauriston Court Scoops Top Tourism Award

Llandudno HotelsA fantastic year for Lauriston Court has been capped off by claiming another title at a top business awards ceremony! Lauriston have beaten out plenty of other Llandudno hotels to scoop this great accolade.

Following on from the monumental success found on TripAdvisor for 2013, this Tourism Partnership North Wales Award is the icing on the cake for what has been an amazing year for this relatively young business.

At a glittering event, Ian and Carol-Lynne Robins waited with bated breath until their name was eventually called and were over the moon to claim this fantastic prize. After the service was rated ‘Best Hotel in the World For Service’ out of a stunning 650,000 hotels, it would have a harsh judging panel to have not given the partnership their due rewards.

After starting off in 2010, Lauriston Court has gone from strength to strength with each passing year with the climax coming in 2013. Consistently great TripAdvisor reviews and superlative word of mouth has led to Lauriston Court being the ideal destination for any visitors to the Queen of Welsh Resorts.

Speaking after the win, Carol-Lynne was ecstatic and full of thanks when she said:  “Thank you all! We have had the most amazing year, we have met so many lovely people who many of them now are friends. What great jobs we have!

“2014 is to be just as exciting for Lauriston Court and we will keep everyone posted. We have plans developing and our granddaughter is due in January too!”

With reviews like these below, Lauriston Court could very well have more success than ever!

“First visit at Lauriston Court Hotel and had a fantastic stay. Brilliant host, excellent breakfast. Room was spotless and very comfortable. Lynn and Ian gave a fantastic welcome. We will definitely be back.”

“Having not visited Llandudno for 30 years, and reading the fabulous reviews for Lauriston Court on Trip Advisor I was extremely excited to be going back to this fabulous seaside resort.Believe me,the welcome you receive as pointed out by many other guests is 1ST CLASS.Carol-lynn and Ian are very friendly people,they are professional,hardworking and above all down to earth,who take great pride in what they do.The hotel is a credit to them,and they deserve all the awards and recognition they receive.The hotel is spotlessly clean,with beautiful en-suite rooms which include sky tv.The breakfast is really exceptional,and offers plenty of choice.Had a fantastic 3 night stay,only wish I could have stayed longer!!”

“Stayed here recently, and found it to be a wonderful and welcoming warm place to stay. All the staff went the extra mile to ensure a trouble free experience. Can’t fault this hotel, a visit here is a must for the North Wales traveler.”

Lauriston Court Hotel named first hospitality ambassador of the ‘Future Skills… food for thought’ campaign

Award-winning Llandudno hotel Lauriston Court has been announced this week as the first hospitality skills ambassador for the ‘Future Skills… food for thought’ campaign. As an ambassador, Lauriston Court Hotel will be featured in the first of a series of short films highlighting the importance of training in delivering quality long-term and rewarding careers in the hospitality industry.

Over the coming months the campaign will be looking for further food and drink skills ambassadors to highlight the importance of skills across the entire food and drink supply chain, from agriculture through to manufacturing, retail and hospitality.

Husband and wife team Ian and Carol-Lynne Robbins have run their 4 star, 11-bed seafront hotel in the pretty north Wales town since 2010, having formerly worked as a kitchen fitter and nurse. The beautiful Victorian townhouse opposite Llandudno’s pier offers sumptuous stays, having this year won the TripAdvisor ‘Travellers’ Choice’ award for ‘best service ‘ in the world and beating 650,000 other hotels in the process. “The announcement by the internet travel review company led to 20,000 hits on the small hotel’s website in less than 24 hours!” exclaimed Carol-Lynne. Lauriston Court are also shortlisted for the Tourism Partnership North Wales Awards in the Daily Post Business Achievements Awards 2013, with the winners being announced on the 5th December.

The ‘Future Skills… food for thought’ campaign has been organised by the Welsh Food & Drink Skills Project after research found that there exists significant skills gaps across the food and drink supply chain. In response to this research the Sector Skills Councils which represent the industry have come together to encourage the up-skilling of approximately 75,000 existing workers as well as finding new entrants for the industry by 2020.

Commenting, Ian Robbins said, “It’s very important as an owner and manager to share your training and specialist skills with your employees, by giving them an important role in the success of your business. For example, if our front of house staff and housekeepers weren’t enthusiastic and properly trained, our business wouldn’t be the success it is: presentation and service is absolutely everything in hospitality.”

Carol-Lynne also added: “We look after our staff and make sure they have all the skills they need to carry out the job to the best of their ability – we don’t just let them train then get on with it, we’re always reminding them about the high standards we’re aiming for. That way we get satisfied customers, and the staff get satisfaction from doing their jobs well; they even get little notes left by guests in the rooms thanking them for their hard work.

“You can never be complacent in the hospitality sector: it’s vital to always be on your toes and remain innovative. That’s why we’re currently training Stacey, one of our housekeepers, on the job to achieve an NVQ in hospitality. She takes pride in her work, and one day hopes to open her own hotel!”

Following research commissioned by the project highlighting significant skills gaps across the supply chain, the campaign will run over 2013/14 travelling the breadth of Wales and engaging with leading employers and membership bodies from across the industry. It is projected that through plugging these gaps the sector can expand further over the coming decade and consolidate its position as the largest collective employer in Wales.

Sian Roberts-Davies, Business Development Manager at Lantra, said: “We’re really proud that the world’s number one ranked hotel for service has come on board with us to promote the vital need for quality staff training and best practice to thrive in the food and drink industry. Ian and Carol-Lynn are proof that taking the time to train staff properly does pay off.”

Project partners have developed this call to action due to the vital role the sector plays in underpinning the wider Welsh economy. Together, all of the businesses that make up the food and drink industry in Wales employ around 230,000 people. This represents 18% of the Welsh workforce, making it the largest collective employer in Wales. Generating around £6.5bn of sales revenue annually, the industry is, in fact, now the largest combined industry of employment in Wales.

As part of the campaign, leading employers and membership bodies will be signing-up their organisations to promote the benefits of skills in across the food and drink industry. With the correct training and experience, it can provide the opportunity to develop a challenging and rewarding lifelong career in the food and drink industry.

The Welsh Food & Drink Skills Project is supported the Sector Priorities Fund Pilot programme with funding from the European Social Fund through the Welsh Government, and delivered in partnership between Lantra, the Land Based Skills Council, Improve – the Food and Drink Skills Council and People 1st Cymru, the Hospitality and Tourism Skills Council.

Llandudno Hotels near Gwledd County Feast

One of the fondest and most anticipated dates in the North Wales calendar, the Gwledd Conwy Feast is set for another fantastic year as it celebrates food, music and arts throughout the historic and beloved town. If hotels in Llandudnoyou’re staying at Llandudno hotels, you should go just down the road to this great weekend.

2012’s edition saw record-pulling crowds and any Conwy resident would be able to tell you what a joy it was. Not ones to sit on their laurels, the organisers are going all out to make the event taking place from the 26th to 27th of October even more unforgettable.

After 10 highly successful years delivering some of the finest entertainment and culinary delights, the event is going to be even bigger and better for 2013.  Additions for this year including previous members of The Stone Roses and The La’s – two of the most popular bands in Britain over the past 20 years. With local talent coming from all around to show just how special the area is, the music on display is going to be of the highest quality once more.

The biggest lure is always the delectable food on show however with such great delicacies from across the globe just waiting for your try. All across the 150 sprawling market stalls, you can find something for every palate imaginable which is a great excuse to indulge a picky somebody! This is especially relevant for seafood sceptics as there’s little that can compare to Conwy’s mussels to really invigorate your love for it.

Are you a cooking enthusiast but don’t have all the know-how? Help is on hand at the feast with plenty of well-established chefs giving you all the tips you need during live demonstrations. Resident chefs such as the highly-talented Bryn Williams and Hywel Jones lend their experience to newly-blooded Chris Tull who has a bright future ahead of him.

Nothing’s more Welsh than a glass of local ale and there are all of the finest tipples for you to sample (liberally) at the dedicated beer tent. Whether you’re after a gentle or a strong, heady ale, you’re definitely catered for throughout. Not to be missed are the local pubs which each breathe and thrive with a fantastic atmosphere over the three day feast.

Whatever your tastes may be, there’s a little bit of everything for everyone at the Gwledd Conwy Feast.

Llandudno Arts Weekend

Llandudno Hotels next to the art weekendArtfest, the massive Llandudno art supplies market, is taking place this weekend but that is not the end of creativity, colour and fun near Llandudno hotels this month.

If you attend Artfest you will be suitably energised with art and inspired ready for the biggest art event this year in Llandudno.

You will need to book Llandudno hotels to not miss out on the Llandudno Arts Weekend!

The Arts Weekend, or LLAWN01 as it is being referred, is a vibrant celebration of art, individual expression and Llandudno’s Victorian Heritage.

In the Victorian era this town was transformed from a simple Welsh mining settlement to one of the main holiday destinations in the UK. The beautiful seaside town became known as the ‘Queen of Welsh Resorts’ thanks to its beautiful, pastel coloured hotels lining the bay and the gorgeous and quintessentially Victorian Pier.

LLAWN01 celebrates, honours and explores our past through so many different artistic mediums. Llandudno’s heritage is Victorian but the art will be contemporary with local and international artists portraying a multitude of themes in their own, individual ways.

There will be drama, theatre, film, visual art and a number of bizarrely charming entertainments. If you ever thought art was dull you are in for a shock. This arts festival will change your mind as it is a far cry from strolling through a portrait gallery. This busy, buzzing micro festival will bring the strange invention of the Victorian Bathing Machine back to Llandudno’s promenade. These are a symbol of the Victorian summer holiday but Llandudno’s new bathing machines will be individually decorated and mobile! They will be the venues for the best of the festival’s events. The mysterious Vivascope by Seth Kriebel and Zoe Bouras is not to be missed. Beach Party Animal is a film and faux documentary about British eccentricity and holidays at the seaside. There will also be Puppet Paramour, a truly colourful and wonderfully weird interactive display with its crystal ball gazing and peculiar puppetry. Disco Victoria is yet another fabulous performance you can enjoy at the festival with its theatrical portrayal of Victorian time jumping. These are just some of the marvellous artistic displays on offer at the Llandudno Arts Festival.

Llandudno hotels on the seafront will have the very best views of this magnificent festival.

This dazzling weekend takes place from Friday the 20th until Sunday the 22nd. There is only one week to wait!

Llandudno Hotels and ArtFest

Art Market near Llandudno Hotels

If you are an artist, enjoy any art hobbies or just admire great local artists you will want to book Llandudno hotels in September this year.

ArtFest 2013 is coming to Llandudno very soon and it is a one of a kind event.

It has been a wonderful summer of events in Llandudno with the Sea Triathlon, All Wales Boat show and the Victorian Extravaganza. Now it is time for art! ArtFest 2013 is being hosted in Llandudno, conveniently near Lauriston Court, in Venue Cymru Theatre.

North Wales is full of talented artists and it is easy to see why with all our inspirational landscapes that have been inspiring us for thousands of years to create art in all sorts of mediums and materials. Llandudno hotels are the place to go if you love to visit galleries and see art on your holidays. Llandudno is home to contemporary, Welsh art in its 6 galleries within Mostyn Art Gallery.

ArtFest will be a great opportunity for artists, crafters etc since it will be the biggest art supplies market around!

ArtFest is the first event of its kind and is essentially an enormous art market. If you are an artist you can acquire hard to find, specialist supplies. If you have never experience the joy of art before, now is the time. Buy inexpensive starter art supplies and have a whole new world open up to you.

ArtFest is much more than just a market with demonstrations by local artists such as Maurice Greenwood, Jenny Yates and Ann Fellows. There will be art works for sale for you art enthusiasts to buy and advice on different art disciplines for the budding creators among you. This event will bring art to life in North Wales.

This is a great event to keep children entertained and inspire more future artists in the process while enjoying a great holiday in Llandudno hotels.

This event will take place on the 13th-14th of September from 10am-5pm and there will be a small entrance fee of £2. This wonderful event has been organised by Denbighshire Art Society and there will top quality suppliers present at the market selling their wares for you, including Rosemary’s Brushes, Artmaster, Gino Roveo and Hahnemuhle.

All Wales Boat Show 2013 near Llandudno Hotel Lauriston Court

Deganwy MarinaThe All-Wales boat show 2013 is set to be held on the 24th July, sailing on to the 28th July – in what will be a convergence of boat enthusiasts and owners in Llandudno’s wonderful neighbouring towns of Deganwy and Conwy.

This boat show will be a celebration of all things on water, and will bring together some fine vessels, equipment, dealers, suppliers and of course a huge range of entertainment throughout the days. A combination of boating, water sports, outdoor activities and leisure throughout the towns, perfectly situated surrounding Lauriston Court Llandudno hotel and the town itself.

This event was first established in 2008 as the North Wales Boat Show, but after running for four years very successfully in Bangor, North Wales – the show has moved to Deganwy and Conwy Marina’s – with a name change to the “All Wales Boat Show” widening its audience and showing its importance.

Conwy and Deganwy have two spectacular and exclusive marinas between them, where the location ensures that the boat show will be a huge success. A number of different marine industry stalls and stands are to be set up, offering services, products, knowledge and advice to anybody and everybody. For those that would like to enjoy taking part in specific events that are scheduled, you are able to register interest to particular events via the events website.

Conwy and Deganwy Marinas are classed as some of the best marinas in the UK, with their excellent locations, facilities and much more that make it the perfect location for an event of this stature. Llandudno is located just along from these two towns, making it the perfect place to stay for those travelling down for the event especially. A range of accommodation including Llandudno hotel, cottages and more are available for those interested throughout the area.

Each of the two towns will be easily accessible from one another through road transport, as well short boat trips that will travel from one marina to another. The All Wales Boat Show is taking place from 24th July to 28th July across the Conwy region, so make sure you don’t miss this fantastic event. This could be one of the best marine events taking place this year in the UK, located just around the corner from Lauriston Court Llandudno hotel!

Hotels in Llandudno This Summer

Hotels in LlandudnoLauriston Court is happy to be situated in a beautiful and interesting town like Llandudno. It is now summer and all hotels in Llandudno are buzzing with activity. Llandudno is an exciting town to visit all year round but in the summer it is at its most attractive.

The views across the bay and from the Orme are often clear and bright in summer and it reveals how truly lovely Llandudno is. People made the most of the sun during North Wales’ little heat wave, booking hotels in Llandudno to experience the best of our town. Everyone flocked to the beach, went on boat rides, enjoyed all the fabulous Llandudno activities and ate fantastic food in the restaurants but summer is not over yet.

Brilliant outdoor events have been kicking off since spring. Locals and holiday makers appeared to thoroughly enjoy the Victorian Extravaganza and Air Show and summer brings with it even more entertainment.

The summer party in the park in Craig Y don’s Queen’s Park is returning on July 14th for 2013. Craig Y don is a convenient trip from hotels in Llandudno and it is a marvellous community event that anyone can attend.

It is a quintessential summer party. It shall start at noon on the 14th and go on till roughly 4pm. There will be so many things to do for those planning to attend. There are normally cake shops, plenty of stalls, teas, raffles, food and book stalls. You can even have your nails done or your face painted. Magic displays and gymnastics will be on offer for the day as well as a bouncy castle for the children. If you have a dog why not take him/her along to the party? You can enter the dog show competition.

The friends of Queen’s Park are organising and running the event to help fund improvements for this great Llandudno park. Why not pop along if you are staying in Llandudno this summer?